This document sets out the terms and conditions between the Customer and the Owner (the “Conditions”).  The Owner is the principal in respect of the provision of the Property under these Conditions and is fully responsible to the Customer for the provision of the Property being rented pursuant to the Booking. 

In these Conditions, the references to “Skye & Shore” means Skye Horizons Ltd (trading as “Skye & Shore”), a private limited company, incorporated and registered in Scotland with company number SC863908, whose registered office address is at 14 Chanonry Road South, Elgin, Moray, IV30 6NG, United Kingdom.  Skye & Shore is the disclosed agent of the Owner.   

In the event that a Travel Agent is making this Booking on behalf of the Customer then the Customer is the principal in respect of the Booking.  The Travel Agent shall disclose at the point of Booking and in the Check-In Form that they are acting as agent for the Customer.   

The Customer or the Travel Agent (where applicable) must read these Conditions before completing the Booking. These Conditions come into effect at the point of receiving the Booking Confirmation.  These Conditions are subject to any additional terms (a) that may be notified to the Customer or the Travel Agent in writing by the Owner and/or Skye & Shore, and/or (b) incorporated on the relevant OTA Website (if applicable). 

1. Definitions 

1.1 The following definitions and rules of interpretation apply in these Conditions:  

Additional Charges: includes charges for pets, charges for Optional Extras and other such additional charges. 

Booking: the rental booking of the Property made by or on behalf of the Customer under these Conditions.  

Booking Confirmation: the confirmation of the Booking provided by email to the Customer or the Travel Agent (as agent for the Customer) when a Booking has been accepted by Skye & Shore (as agent for the Owner).  

Booking Deposit: 25% of the Rental Fees, provided that the Booking is submitted more than 30 days before the Start Date.  

Check-In Form: the Check-In Form for a Booking completed by, or on behalf of, the Customer.  

Contract: the contract between the Customer and the Owner for the rental of the Property during the Rental Period comprising the Check-In Form, the Booking Confirmation and these Conditions.  

Customer: the Lead Guest. 

End Date: the last day of the Rental Period.  

Event Outside Control: any act or event beyond reasonable control of Skye & Shore or the Owner, including (a) fire, explosion, collapse of buildings or subsidence, (b) acts of God, storm, flood, earthquake or other natural disaster, (c) epidemic or pandemic, (d) any law or any action taken by a government or public authority, including imposing restrictions on movement or quarantine or failing to grant a necessary licence or consent, or (e) interruption or failure of a utility service.  

Guests: the people that shall occupy the Property pursuant to a Booking and are named as such in the Check-In Form (including any person who is added or substituted at a later date); and “Guest” shall be construed accordingly.  

Housekeeper: the person appointed by Skye & Shore, who is responsible for the cleaning of the Property.  

Inventory: the inventory of fixtures, furniture and effects at the Property, a copy of which may be kept at the Property.  

Lead Guest: the first named Guest on the Check-In Form. 

Optional Extras: additional items which may be made available at the Property (and charged separately) if confirmed in the Booking Confirmation.  

OTA Website: shall mean the relevant online travel agent website (such as Airbnb, Vrbo and Booking.com) used by Skye & Shore (on behalf of the Owner) to advertise the Property for rent. 

Owner: the owner(s) of the Property.  

Privacy Policy: the privacy policy set out on the Website (as updated from time to time).  

Property: the house and garden (if any) identified in the Booking Confirmation together with the fixtures, furniture and effects which may be specified in the Inventory.  

Rental Fees: the total amount due from a Customer in respect of a Booking. 

Rental Period: the rental period specified in the Booking Confirmation.  

Security Deposit: has the meaning given to it in clause 14.18. 

Start Date: the first day of the Rental Period.  

Travel Agent: the travel agent through which the Booking has been made acting as agent for the Customer. 

Website: Skye & Shore’s website at skyeandshore.com (as updated from time to time) and any successor website.  

1.2  Interpretation 

(a) A person includes a natural person, corporate or unincorporated body (whether or not having separate legal personality). 

(b) A reference to legislation or a legislative provision is a reference to it as amended, extended or re-enacted from time to time and includes all subordinate legislation made from time to time under that legislation or legislative provision. 

(c) Any words following the terms including, include, in particular, for example or any similar expression shall be interpreted as illustrative and shall not limit the sense of the words preceding those terms. 

(d) A reference to writing or written excludes fax but not email. 

2. General 

2.1 Skye & Shore acts as an agent for the Owner in respect of the rental of the Property.  Where a Travel Agent is appointed then they are acting as agent for the Customer. The contractual relationship is formed direct between the Owner and the Customer.  

2.2 Skye & Shore will, on request and if not already provided during the process of Booking, provide the name and address of the Owner to the Customer.  

2.3 The Customer acknowledges that the Owner may enforce any and all of these conditions against them. 

2.4  Subject to clause 2.5, by making a Booking, the Customer agrees that: 

(a) they have read these Conditions and have the authority and agree to be bound by them; 

(b) they are over 18 years of age; 

(c) they accept financial responsibility for payment of all the charges and fees in respect of the Booking (including any Additional Charges); 

(d) they are responsible for the acts and omissions of the Guests as if each of the Guests were parties to the Contract;   

(e) they consent to the use of their personal data in accordance with the Privacy Policy and are authorised on behalf of each of the Guests named on the Check-In Form to disclose personal details to Skye & Shore (including where applicable special categories of data such as health conditions or disabilities). In the event that a Travel Agent submits the Booking as agent on behalf of the Customer then they agree that: 

(a) they have read these Conditions and have the authority (acting as agent) to bind the Customer to these Conditions; 

(b) they are over 18 years of age; 

(c) they accept financial responsibility for payment of all the charges and fees in respect of the Booking as if they were the Customer; 

(d) they agree that the Customer is responsible for the acts and omissions of the Guests as if each of the Guests were parties to the Contract; and 

(e) they consent to the use of their personal data in accordance with the Privacy Policy and are authorised on behalf of the Customer and each of the Guests named on the Check-In Form to disclose personal details to Skye & Shore (including where applicable special categories of data such as health conditions or disabilities). 

2.5 Where the Booking is made through an OTA Website then these Conditions shall apply in addition to the terms set out in the OTA Website (the “OTA Terms”).  In the event of conflict between these Conditions and the OTA Terms then the OTA Terms shall apply. 

3. Duration and times of rental 

3.1 The Rental Periods are for a maximum of 28 days and commence at 16:00 on the Start Date and end at 10:00 on the End Date, unless otherwise agreed in writing by Skye & Shore.  

3.2 The Rental Period cannot be exceeded unless Skye & Shore give prior written approval. The Customer will be liable for any cost, of whatever nature, incurred as a result of any unauthorised extension.  

3.3 If the Customer fails to check-in at the agreed time on the Start Date then it will be classed as a “no show” and, unless otherwise agreed in writing by Skye & Shore, the Booking will be deemed to be cancelled.  No reimbursement will be due to the Customer in the event of a “no show” and the terms of clause 7 shall apply as if a Cancellation Notice had been served on the Start Date.   

4. Deposit 

4.1 If a Booking is made 30 days or more before the Start Date, a Booking Deposit is payable by the Customer. The Booking Deposit shall be paid by the Customer at the same time they or their Travel Agent submits the Booking to Skye & Shore.  

4.2 If a Booking is made less than 30 days before the Start Date, the full Rental Fees, plus any Additional Charges must be paid by the Customer at the same time they or their Travel Agent submits the Booking.  

4.3 The submission of a Booking by or on behalf of the Customer is an offer to book the Property. If the Property is available on the requested dates, Skye & Shore will send a Booking Confirmation to the Customer or the Travel Agent. At this point a binding contract, incorporating these Conditions, will come into existence between the Customer and the Owner.  

4.4 Skye & Shore reserve the right to refuse a Booking for any reason. If Skye & Shore refuses a Booking, the Booking Deposit, Rental Fees and any Additional Charges paid by or on behalf of the Customer will be refunded to the Customer or the Travel Agent.  

5. Final payment 

5.1 Unless otherwise agreed in writing by Skye & Shore, the rate for renting the Property shall be as set out on the Website at the time of submitting the Booking by or on behalf of the Customer.  

5.2 Subject to clause 7, as soon as the Booking Confirmation is sent, the Customer is responsible for payment of the balance of the Rental Fees in accordance with clause 5.3, together with any Additional Charges.  

5.3 Payment of the Rental Fees and the Additional Charges are due to Skye & Shore 30 days before the Start Date (the “Due Date”) and non-payment by the Due Date may be treated as a cancellation.  

5.4 If the balance of Rental Fees is not paid by or on behalf of the Customer on the Due Date, then the Customer will be deemed to have cancelled the Booking and Skye & Shore shall be entitled to retain the Booking Deposit.  

5.5 Additional amounts for utilities (including EV charging) at the Property will be charged and payable in accordance with clause 14.1. 

5.6 Without prejudice to any other right or remedy, if the Customer fails to pay any sum due under the Contract by the due date then the Customer shall pay interest on the overdue sum from the due date until payment of the overdue sum, whether before or after judgment. Interest under this clause 5.6 will accrue each day at 4% a year above the Bank of England’s base rate from time to time. 

6. Changing a Booking 

6.1 Once a Booking Confirmation has been sent, the Booking can only be changed to another property by cancelling the original Booking in accordance with clause 7.  

6.2 The Rental Period may not be changed by the Customer or the Travel Agent within 30 days of the Start Date. Any other changes to the Rental Period are subject to written approval by Skye & Shore and a £25 (including VAT) administration fee will be payable to Skye & Shore.  

7. Cancellation 

7.1 A Booking can only be cancelled prior to the Start Date.  

7.2 If a Customer wishes to cancel a Booking, they must notify Skye & Shore in writing (the “Cancellation Notice”).  

7.3 In all circumstances, where cancellation under clause 15 (Non-availability of Property) occurs then those terms apply and not clause 7.4 below.  

7.4 In the event that a Cancellation Notice is received by Skye & Shore, a cancellation charge is payable depending on the number of days such Cancellation Notice is received before the Start Date. The amount payable is set out below: 

7.5 Skye & Shore strongly recommends that Customers and Guests take out cancellation insurance in relation to the Booking. If Customers and Guests choose not to then they accept responsibility for any loss that they may incur. 

7.6 In the event of cancellation due to a genuine emergency (as determined by Skye & Shore at its sole discretion), Skye & Shore will seek to resell cancelled dates and may at their sole discretion offer a full refund to the Customer.  For the avoidance of doubt, a Booking shall remain refundable (at Skye & Shore’s sole discretion) up to the Start Date. 

7.7 No refunds will be given for non-arrivals. 

8. Optional Extras 

If the Property offers Optional Extras, they are listed on the Website and will be charged at the rates shown on the Website.  

9. Price changes 

9.1 Skye & Shore reserves the right to amend prices on the Website due to errors or omissions, but such changes shall be notified to the Customer or the Travel Agent as soon as possible and the Customer shall be able to end the contract if the amended price is significantly higher than the original price quoted.  

9.2 Subject to clause 22, if there are any changes in the rate of VAT between the date the Customer submits a booking and the date of the Booking Confirmation, Skye & Shore will adjust the rate of VAT and the Customer agrees to pay the applicable rate.  

10. Method of payment 

All payments made to Skye & Shore may be made by credit card, debit card or electronic bank transfer.  

11. Overseas bookings 

Customers or Travel Agents located outside the United Kingdom shall pay in Pounds Sterling by Mastercard, Visa card, or by international electronic transfer. Any charges (including bank charges, money transfer charges and/or foreign currency charges) for payments from overseas will be passed onto and payable by the Customer.  

12. Eligibility 

Skye & Shore specialises in providing family holidays and does not accept bookings for hen or stag parties or from any individual or groups of people under the age of 18 years.  

13. The holiday 

The Customer and Guests have the right to occupy the Property for a holiday only (within the meaning of Schedule 1, Paragraph 9 of the Housing Act 1988). Bookings do not confer exclusive possession on either the Customer or the Guests nor do they create the relationship of landlord and tenant between Skye & Shore or the Owner and either the Customer or any Guest.  

14. Customer obligations 

The Customer agrees to comply (and, where applicable, shall procure that each Guest shall comply) with the following:  

14.1 to pay for all additional utilities and fuel incurred during the Rental Period and not included in the Rental Fees, including EV charging (where available) as set out in clause 14.12.  This shall be calculated at the End Date and the relevant charge will either be (a) made by payment card using the payment link sent by or on behalf of Skye & Shore for such charges to the Customer and payable within 48 hours of sending, or (b) deducted by Skye & Shore from the Security Deposit; 

14.2 to immediately report to Skye & Shore any damage, destruction, loss, defect or disrepair affecting the Property or items listed on the Inventory (if any) as soon as it comes to the attention of the Customer or a Guest;  

14.3 to pay in full for any losses or damages to the Property caused by a Guest during their stay. Risk of damage to the Property and its contents pass to the Customer on check-in on the Start Date and remains with them until the Property is vacated. The Customer shall be liable for all loss or damage caused by Guests during the Rental Period, and for any loss of rental fees resulting from such loss or damage; 

14.4 to permit the Owner and Skye & Shore reasonable access to the Property at all times without notice;  

14.5 not to part with possession of the Property, or share it, except with the Guests identified on the Check-In Form;  

14.6 not to sell or transfer the Booking to another person without Skye & Shore’s prior written consent;  

14.7 to ensure that only the Guests who are identified on the Booking Confirmation occupy the Property during the Rental Period, and that the advertised maximum occupancy of the Property is strictly adhered to. If the number of people permitted to occupy the Property is exceeded, the Guests will be required to vacate the Property. The Customer further agrees that all children and babies are declared as Guests at the time of the Booking, and that cots may only be occupied by a child aged 24 months or less at the Start Date;  

14.8 not to smoke, use e-cigarettes, vapes, or any other smoking or vaping devices at the Property or cause an annoyance or become a nuisance to occupants of adjoining premises;  

14.9 to only use the designated parking spaces allocated at the Property (if any). Unless otherwise stated, all parking spaces shall only accommodate an average-sized car (e.g. a family hatchback). The Owner and Skye & Shore accept no liability for additional costs incurred if an alternative space is required or if the Customer or a Guest’s vehicle is damaged at or around the Property;  

14.10 to at all times behave in a respectful and polite manner to the Owner, Skye & Shore and its employees, contractors and representatives;  

14.11 to not use any abusive, derogatory, inappropriate or offensive language when communicating with the Owner, Skye & Shore or its employees, contractors and representatives;  

14.12 to not charge the Customer or a Guest’s electric or hybrid vehicle, or e-bike, at the Property unless it is described as offering an electric vehicle charging point or e-bike charging facilities on the Website. The Customer further agrees that they shall not use a normal domestic power socket to charge an electric or hybrid vehicle as this may cause safety risks and damage to the Property. The Customer agrees to pay the relevant fees and charges for use of any EV chargepoints at the Property;  

14.13 to ensure that any third party service providers (e.g. caterers and private chefs) not booked directly through Skye & Shore have taken out insurance policies to cover all risks associated with the services they are providing at the Property;  

14.14 to not use or light candles within the Property. This is to prevent potential fire hazards and ensure safety of all Guests;  

14.15 to indemnify Skye & Shore, its employees, agents, and representatives from and against all claims, damages, losses, and expenses, including legal fees, arising out of, or resulting from the Customer and/or the Guests’ occupancy and use of the Property, including but not limited to any claims brought by third parties. This indemnification obligation shall survive the termination of the Contract;  

14.16 to take good care of the Property and leave it in a clean and tidy condition at the End Date. This includes all refuse being placed in refuse bins, and soiled dishes being placed in the dishwasher. A cleaning service is not provided during the Rental Period unless otherwise agreed in writing by Skye & Shore. If Skye & Shore or the Owner is dissatisfied with the condition of the Property at the End Date, they reserve the right to levy an additional cleaning charge and deduct it from the Security Deposit, and/or to refuse to accept subsequent bookings from that Customer and/or the Guests. If a Customer is excluded from a Property by an Owner, then Skye & Shore reserve the right to refuse to accept any more bookings from that Customer, at any other property managed by Skye & Shore; 

14.17 to inspect the Property upon check-in on the Start Date. Unless they otherwise notify Skye & Shore within 24 hours of such check-in, the Customer and Guests accept the condition of the Property is in good repair, condition and in a clean and tidy state and waive their right to claim otherwise; 

14.18 a Security Deposit to cover obligations under the Contract will be taken prior to check-in (the “Security Deposit”).  The amount of the Security Deposit will be as determined by Skye & Shore at its sole discretion. This may be in the form of a payment by or on behalf of the Customer or an authorisation to deduct payment from the debit or credit card used to make the Booking. Any Security Deposit paid will be returned to the Customer in full (or any payment authorisation cancelled) upon the Property being vacated in accordance with the terms of the Contract except that where the Customer is liable for loss or damage under clause 14.3, clause 14.16, clause 14.39 or otherwise, Skye & Shore may withhold some or all of the Security Deposit to cover the same and the administration fees associated with repairing, cleaning or dealing with the loss or damage.  

14.19 when Guests with small children occupy the Property, to provide all suitable childproofing safety equipment, however this must not involve any lasting physical amendments to the Property (as referred to in clause 14.24). The Customer agrees to contact Skye & Shore for guidance ahead of the Start Date if any special measures are required; 

14.20 the Guests will not do or permit any act reasonably likely to make any insurance policy on or in respect of the Property void or voidable or increase the premium; 

14.21 the Guests will not do anything that may cause a nuisance or annoyance to the Owner or to any other occupier or guest of adjoining properties or do anything at the Property that is illegal or immoral. Noise disturbance after 11pm and before 7am may be reported to the local Council for enforcement; 

14.22 at the end of the Rental Period, the Property will be cleared of the Guests’ property and effects. Any items left behind will be kept by or on behalf of Skye & Shore for 7 days after departure or forwarded by arrangement at the Guest’s expense; 

14.23 the Guests will use the Property for private residential purposes only and not for any business use; 

14.24 the Guests will not make any alterations to the Property, or attempt to make any repairs to it; 

14.25 the Guests will allow Skye & Shore or their authorised representatives permission at all reasonable times to enter the Property to inspect its condition or undertake maintenance or repair; 

14.26 the Guests will not block or put noxious or damaging substances into the sinks, baths and lavatory cisterns or waste or soil pipes in the property or allow them to overflow, and will immediately report any such blockage etc. to Skye & Shore; 

14.27 the Guests will follow the correct septic tank maintenance protocol as outlined in notices at the Property, and will refrain from flushing anything except bodily waste and toilet paper down the toilets; 

14.28 the Guests will not leave the entrance door or windows to the Property open but ensure that all door and window locks are properly engaged at all times. All windows must be closed when the Guests are not in the accommodation or during bad weather; 

14.29 the Guests will take all reasonable precautions to prevent condensation by keeping the Property adequately ventilated and heated. Extractor fans located in the bathrooms and en-suites must be switched on at all times to prevent damage to the Property; 

14.30 the Guests will not change any lock to the Property or have any duplicate keys made; 

14.31 the Guests will notify Skye & Shore as soon as is practicably possible of (a) any plumbing, electrical or general problem or (b) any damage to the Property or its contents, and shall desist from attempting to remedy any such problem on their own; 

14.32 the Guests will maintain properly insured, to their full replacement value, all of their personal property which is kept either at the Property or on the Guest’s person; 

14.33 the Guests will use all equipment provided at the Property strictly in accordance with its operating instructions and not for any purpose other than its intended use; 

14.34 the Guests will not leave or store any valuable personal possessions anywhere in the Property where they can be easily viewed by third parties; 

14.35 the Guests will not play ball games inside or within the grounds of the Property; 

14.36 the Guests will use any provided cleaning products, liquids, tablets etc. strictly in accordance with their usage instructions and ensure that such products are kept out of reach of children. Skye & Shore and the Owner accept no liability for misuse of products supplied; 

14.37 the Guests will not use abrasive cleaning products brought from outside the Property, and are liable for any damage caused by doing so; 

14.38 the Guests will not install any portable cooking appliances, camping stoves or similar items in the Property; 

14.39 the Guests will refrain from using Property linens on or around hair dyes, bleach products, tanning products, and waterproof make up. Any stained linens will be charged for accordingly from the Security Deposit; and 

14.40 should a Guest report that a service or an appliance is faulty and subsequent inspection confirms that the appliance was not faulty, but was not being operated properly by the Guest, and where usage instructions have been provided, Skye & Shore be entitled to charge the Customer for the maintenance call out, repair and/or replacement, by deducting the relevant charge from the Security Deposit. 

15. Non-availability of Property 

15.1 In the event that Skye & Shore or the Owner have to cancel or make a change to accommodation for a Booking, all reasonable efforts will be made to contact the Customer or Travel Agent as soon as possible to explain what has happened and inform the Customer or the Travel Agent of the cancellation or change. Any monies paid by the Customer for the relevant Booking will be refunded to the Customer or the Travel Agent.  

15.2 Neither Skye & Shore nor the Owner will be liable for changes, cancellations, compensation or any other effect on Bookings due to an Event Outside Control. 

15.3 Neither Skye & Shore nor the Owner will be liable or responsible for any failure to perform, or delay in performance of, any of their obligations in these Conditions that is caused by an Event Outside Control.  

16. Liability 

16.1 Nothing in these Conditions excludes or limits the liability of Skye & Shore or the Owner for:  

(a) death or personal injury caused by the negligence of Skye & Shore or the Owner; and  

(b) any matter which it would be illegal for Skye & Shore or the Owner to exclude, limit or attempt to exclude or limit their liability.  

16.2 If Skye & Shore or the Owner fail to comply with these Conditions, Skye & Shore or the Owner are responsible for losses which are a foreseeable result of their breach of these Conditions or their negligence, but neither Skye & Shore nor the Owner is responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if it is an obvious consequence of the breach or if it was contemplated by the parties at the time the parties entered into the Contract.  

16.3 neither Skye & Shore nor the Owner are liable for business losses. Skye & Shore or the Owner only let the Property for domestic and private use. If the Customer, or a Guest, uses the Property for any commercial or business purpose, Skye & Shore or the Owner will have no liability for any loss of profit, loss of business, business interruption, or loss of business opportunity. 

16.4 Any Customer or Guest using their own electrical appliances (including hairdryers, curlers, tongs, shavers, personal computers, personal stereos etc.) must use the appropriate adaptor. Non-UK plugs used without the appropriate adaptor/transformer are a serious fire risk. The Customer must (and shall procure that the Guests) ensure that all heated appliances are switched off and stored safely before leaving the Property. The Customer agrees that any Guests found to be in breach of this rule may be asked to leave the Property with immediate effect. 

16.5 The Customer agrees that the Guests must take all necessary steps to safeguard their personal property and Skye & Shore accept no liability in respect of damage to, or loss of, such property unless caused by the negligence of Skye & Shore or the Owner. 

16.6 Cars and their contents are parked at their owners’ risk. Guests must ensure that cars are locked and possessions are left out of sight. 

16.7 Save where there is a total failure to provide useful accommodation as reasonably expected under the Contract, neither Skye & Shore nor the Owner can be held responsible for any failure or interruption to services to the Property (including gas, water and electricity) or for any damage, disturbance or noise caused as a result of maintenance work being carried out near the Property. 

16.8 Subject to clause 16.1, the total liability of Skye & Shore and the Owner to the Customer is limited to the total amount of Rental Fees in respect of the relevant Booking. 

16.9 The Customer will indemnify each of Skye & Shore and the Owner, and will keep them indemnified, on demand for all claims, liabilities, losses, costs and expenses (including legal fees) incurred or suffered by Skye & Shore and the Owner (except any incurred as a result of Skye & Shore’s default) in connection with the Contract or in connection with any use or misuse of the Property, except for personal injury or death caused by the negligence of Skye & Shore or the Owner.  For the avoidance of doubt, where the loss of Skye & Shore exceeds the Security Deposit then the Customer will indemnify each of Skye & Shore and the Owner pursuant the foregoing provisions of this clause 16.9. 

16.10 Neither Skye & Shore nor the Owner are responsible for any transport and/or alternative accommodation costs or for loss or damage to any Guest items, belongings, or vehicles. 

17. Property descriptions 

17.1 Some of the information on the Website relates to shops, amenities and public houses in the surrounding area. Closure of such premises and other changes to external facilities are outside Skye & Shore’s control. If Skye & Shore is aware of any material changes at the time of the Booking, then they shall endeavour to inform the Customer or the Travel Agent of these changes. However, this information is provided for general information purposes and is not contractual or intended to amount to advice on which the Customer and the Guests should rely. Although Skye & Shore make reasonable efforts to ensure the information on the Website is up to date, it makes no representations, warranties or guarantees, whether express or implied, that the content on the Website is accurate, complete or up to date.  

17.2 If the Property has WiFi then this information will be detailed in the description for the Property on the Website. Notwithstanding the foregoing provisions of this clause 17.2, the provision of WiFi is subject to availability and network conditions. Skye & Shore are not liable for the loss of WiFi service due to connection, environmental or human error, and no support service is available. For this reason, wireless broadband internet is not a contractual provision of the Contract. Skye & Shore do not assume any responsibility for any damage to a Guest’s computer or the data contained on them, nor the security of any data transferred over the internet. Guests are responsible for the protection of their computers from loss of data, unauthorised access or viruses. All usage of the broadband must be within normal usage amounts (generally, 2GB download per day) unless otherwise agreed in writing.  

18. Complaints 

18.1 All complaints must be notified to Skye & Shore without delay, as Skye & Shore may be required to carry out an on-the-spot investigation of the Property and if necessary, request the Owner to take remedial action. The Customer has a legal obligation to mitigate their losses.  

18.2 The Customer agrees that Skye & Shore and the Owner shall be given the opportunity of investigating the complaint within a reasonable time and the opportunity to correct issues during or after the Rental Period.  

19. Pets 

19.1 Pets are only permitted at the Property if stated on the listing on the Website or otherwise with the prior written consent of Skye & Shore or the Owner, and are subject to any additional conditions imposed by Skye & Shore and the Owner. If pets are permitted, the Customer agrees (and procures that the Guests shall agree) that they shall be kept under control and exercised away from the Property.  

19.2 In the event that pets are permitted at the Property, they are not permitted in the bedrooms or on the furniture in the Property and neither Skye & Shore nor the Owner can accept responsibility for their safety. Pets must not be left in the Property unsupervised as this can result in considerable damage to the Property and distress to the pet. A charge will be made for each pet and will be set out on the Check-In Form.  

19.3 If the Property is listed on the Website as ‘No Pets’ it is rented strictly on this basis. If Guests are found to have breached this condition, they may be required to leave the Property with immediate effect and/or the Customer charged for any damages or extra cleaning associated with the breach. 

19.4  Neither Skye & Shore nor the Owner can guarantee that no pets or animals have ever been in the Property at any time and residual animal hair and fluids may therefore be present in the Property.  

20.  Inventory 

Where an Inventory is provided, any discrepancies are to be reported to Skye & Shore or the Housekeeper within 24 hours of the Start Date, otherwise the Inventory will be deemed to be correct.  

21. Bed linen and towels 

Linen and towels are changed at the End Date. If the Guests require fresh linen and towels during the Rental Period, they should contact Skye & Shore who may agree to provide fresh linen and towels subject to the payment of an additional charge.  

22. VAT 

If the Owner is not registered for VAT then no VAT is payable. Where VAT is payable the tax is included in the Rental Fees.  

23. Breach of contract 

23.1 If there is a material breach of any of these Conditions (including non-payment) by the Customer or any Guests, each of the Owner and Skye & Shore reserve the right to re-enter the Property and terminate (i.e. bring to an end) the Contract and may recover possession of the Property. No refunds will be given in these circumstances. 

23.2 If there is a material breach of any of these Conditions by Skye & Shore or the Owner, then the Customer has the right to terminate (i.e. bring to an end) the Contract if the breach (a) is not capable of remedy, or (b) if capable of remedy, is not remedied within 24 hours by Skye & Shore or the Owner after being notified in writing to do so, and the Customer and the Guests may leave the Property.  

23.3 Termination of the Contract does not affect that party’s other rights and remedies. On termination or expiry of the Contract, the Customer shall immediately pay to Skye & Shore and/or the Owner all the unpaid invoices together with interest (and where no invoice has yet been submitted, Skye & Shore or the Owner may submit an invoice for immediate payment). 

23.4 Any provision of these Conditions that expressly or by implication is intended to come into or continue in force on or after termination or expiry of the Contract shall remain in full force shall remain in full force and effect, including clauses 2, 5, 8, 11, 13, 14, 16, 18 and 23 to 32 (inclusive).   

24. Personal Data 

24.1 Personal data will be processed by Skye & Shore in accordance with the Privacy Policy. 

25. Assignation

The Customer shall not assign, novate, transfer, subcontract, or deal in any other manner with any or all of its rights and obligations under the Contract without the prior written consent of Skye & Shore or the Owner. 

26. Variation

No variation of the Contract shall be effective unless it is in writing and signed by the parties (or their agents or authorised representatives). 

27. Entire agreement

27.1 The Contract constitutes the entire agreement between the parties and supersedes and extinguishes all previous and contemporaneous agreements, promises, assurances, and understandings between them, whether written or oral, relating to its subject matter. 

27.2 Each party acknowledges that in entering into the Contract it does not rely on and shall have no remedies in respect of any statement, representation, assurance or warranty (whether made innocently or negligently) that is not set out in the Contract. 

28. Priority 

If there is any ambiguity or inconsistency in or between these Conditions and the information on the Website, these Conditions shall prevail.  

29. Previous websites and conditions 

These Conditions replace and supersede all previous terms and conditions.  

30. Severance

In the event that a court finds that a provision (or part of a provision) in these Conditions is invalid, unenforceable or illegal, the other provisions (or parts thereof) shall remain in full force and effect.  

31. Third Party Rights 

Except for the Customer, Skye & Shore and the Owner, no other person shall have any rights to enforce any of its terms. 

32. Governing Law and Jurisdiction 

The Contract shall be governed by the laws of Scotland. Each party irrevocably agrees that the courts of Scotland shall have the exclusive jurisdiction to settle any dispute of claim arising out of or in connection with the Contract or its subject matter or formation (including noncontractual disputes or claims). 

Version: November 2025